If you bought a Zonen 09 product from a stockist, please contact the store for its return policy.
According to the European right to renunciation the consumer has the right to inform the seller that he renounces the purchase without penalty and without giving any reason within 14 days from the day following the delivery of the product.
To be eligible for a return, your item must be unused and in original, unopened packaging within 14 days after delivery. We require a receipt or proof of purchase. The shipping costs and risks are always borne by the customer. Contact us for a return authorization and shipping instructions.
Always give us a heads up by email (firstname.lastname@example.org) that you want to return something so we are aware of the expected package. Make sure to mention the order number in your email.
Returns can be sent to:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund (excluding shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The right of renunciation is not applicable for digital products and workshops and does not apply to business customers.